Terms of Service

Last updated: July 1, 2026

By creating an account, accessing the Service, or executing an order that references these Terms, you agree to these Terms. If you accept on behalf of a company, you represent that you have authority to bind that company. If you do not agree, do not use the Service.

1. The Service

Sonicbean provides software that helps product and growth teams analyze funnels, retention, feature usage, cohorts, and related product metrics. Features available to you depend on your subscription plan and any order form or enterprise agreement. We may update the Service to improve functionality, security, or performance. Material reductions to core paid functionality will be communicated with reasonable notice where practicable.

2. Accounts and eligibility

You must provide accurate account information and keep credentials confidential. You are responsible for activity under your accounts and API keys. Notify us promptly at hello@sonicbean.online if you suspect unauthorized access. The Service is intended for business use by individuals who can form a binding contract. You may not use the Service if you are barred under applicable law.

Workspace administrators control seats, roles, and integrations. You are responsible for configuring access appropriately for your organization.

3. Subscriptions, fees, and taxes

Paid plans are billed according to the pricing presented at purchase or in an order form (for example Starter, Growth, or Enterprise). Fees are due as stated on the invoice or checkout flow. Unless otherwise agreed in writing, subscriptions renew for successive periods equal to the initial term, and you authorize us (or our payment processor) to charge the payment method on file.

Fees are exclusive of taxes. You are responsible for applicable sales, use, VAT, or similar taxes, excluding taxes based on our net income. Overdue amounts may accrue interest at the maximum rate permitted by law, and we may suspend access for non-payment after reasonable notice.

You may cancel auto-renewal before the end of the then-current term through account settings or by contacting us. Fees already paid are non-refundable except where required by law or expressly stated in an order form.

4. Customer Data and privacy

“Customer Data” means data you or your end users submit to the Service, including product events, user identifiers, traits, and configurations. As between the parties, you retain all rights to Customer Data. You grant Sonicbean a non-exclusive license to host, process, transmit, display, and otherwise use Customer Data solely to provide and support the Service, prevent abuse, and as otherwise described in our Privacy Policy or a separate data processing agreement where applicable.

You represent that you have all rights and notices required to submit Customer Data to Sonicbean, including any required consents from end users of your products. You will not submit regulated health information, government ID numbers, full payment card data, or other prohibited sensitive data unless we have agreed in writing to process such data under appropriate terms.

Our collection and use of personal information is described in the Privacy Policy. In case of conflict regarding personal data processing roles, a signed data processing agreement (if any) controls.

5. Acceptable use

You will not, and will not permit others to:

We may suspend or terminate access for violations of this section, with notice when reasonably practicable.

6. Intellectual property

Sonicbean and its licensors own all right, title, and interest in the Service, including software, documentation, designs, trademarks (including Sonicbean and related marks), and all improvements. These Terms do not transfer any ownership to you. We grant you a limited, non-exclusive, non-transferable right to access and use the Service during your subscription solely for your internal business purposes in accordance with these Terms.

Feedback you provide may be used by Sonicbean without restriction or obligation to you.

7. Third-party services

The Service may interoperate with third-party products (for example Segment, Slack, Snowflake, BigQuery, Stripe, or identity providers). Your use of third-party services is governed by their terms. We are not responsible for third-party services and do not warrant their availability or security. Enabling an integration constitutes instruction to transmit relevant data to that third party.

8. Confidentiality

Each party may receive non-public information from the other that is marked confidential or reasonably should be understood as confidential (“Confidential Information”). The receiving party will use Confidential Information only to perform under these Terms and will protect it with reasonable care. Confidential Information does not include information that is public through no fault of the receiver, independently developed, or rightfully received from a third party without duty of confidentiality. Disclosure may be made if required by law, with prior notice when legally permitted.

9. Warranties and disclaimers

Each party represents that it has the legal power to enter these Terms. Sonicbean will provide the Service in a professional manner consistent with industry standards for similar SaaS products.

EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, SONICBEAN DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ANALYTICS OUTPUTS WILL MEET YOUR SPECIFIC BUSINESS RESULTS.

10. Indemnification

You will defend and indemnify Sonicbean and its officers, directors, employees, and agents against claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising from: (a) Customer Data; (b) your use of the Service in violation of these Terms or law; or (c) disputes between you and your end users related to your products or privacy practices.

Sonicbean will defend you against third-party claims that the Service, as provided by us and used in accordance with these Terms, infringes a U.S. intellectual property right, and will pay damages finally awarded, provided you give prompt notice, reasonable cooperation, and sole control of the defense. If the Service becomes subject to an infringement claim, we may modify the Service, procure rights, or terminate the affected subscription with a pro-rata refund of prepaid fees for the unused period. This section states our entire liability for intellectual property infringement claims.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, COVER, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, WHETHER IN CONTRACT, TORT, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY.

EXCEPT FOR YOUR PAYMENT OBLIGATIONS, YOUR INDEMNITY OBLIGATIONS, OR YOUR BREACH OF SECTION 5 (ACCEPTABLE USE), EACH PARTY’S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID OR PAYABLE BY YOU TO SONICBEAN FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY. THE FOREGOING LIMITATIONS APPLY EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

12. Term and termination

These Terms start when you first accept them and continue until all subscriptions expire or are terminated. Either party may terminate for material breach if the breach remains uncured thirty (30) days after written notice (or immediately for non-payment after shorter notice as stated in Section 3, or for severe security or acceptable-use violations).

Upon termination, your right to access the Service ends. We will make Customer Data available for export for a limited period as described in documentation or your order, after which we may delete it in accordance with our retention practices, except data we must retain by law. Sections that by nature should survive (including fees owed, IP, confidentiality, disclaimers, indemnity, liability limits, and governing law) will survive termination.

13. Governing law and disputes

These Terms are governed by applicable law without regard to conflict-of-law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Exclusive jurisdiction and venue for any dispute arising out of or relating to these Terms or the Service lie in courts of competent jurisdiction, and each party consents to personal jurisdiction there. Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property or Confidential Information.

14. Export and sanctions

You will comply with applicable U.S. and international export control and sanctions laws. You represent that you are not located in, or a national of, a restricted country and are not a denied or restricted party under U.S. law.

15. General

These Terms, together with any order form, data processing agreement, and the Privacy Policy (as applicable), are the entire agreement between the parties regarding the Service and supersede prior or contemporaneous agreements on the subject. If there is a conflict, an executed order form controls over these Terms for the conflicting commercial terms.

We may modify these Terms by posting an updated version and updating the “Last updated” date. Material changes will take effect upon the stated effective date or upon your next renewal, except where earlier effectiveness is required by law. Continued use after changes become effective constitutes acceptance.

If any provision is held unenforceable, the remainder remains in effect. Failure to enforce a provision is not a waiver. There are no third-party beneficiaries. The parties are independent contractors.

16. Contact

Questions about these Terms:
Sonicbean
Legal: legal@sonicbean.online
General: hello@sonicbean.online

Related: Privacy Policy