Privacy Policy

Effective date: July 1, 2026

1. Scope and roles

When you browse our marketing site, request a demo, apply for a job, or create a workspace account, Sonicbean acts as a controller (or comparable term under applicable law) for the personal information you provide to us. When a customer uses Sonicbean to collect product analytics from end users of the customer’s applications, Sonicbean processes that Customer Data on the customer’s instructions as a processor or service provider. The customer is responsible for notices and any required consents. This Privacy Policy does not replace the customer’s own privacy policy.

2. Information we collect

2.1 Information you provide

We collect information you submit directly, including name, work email, company, job title, phone if provided, account credentials, billing details processed by payment partners, support messages, career applications, and other content sent through forms or email (hello@, privacy@, legal@, and careers@sonicbean.online).

2.2 Information collected automatically

When you visit our websites or use the product, we collect technical data such as IP address, browser and device type, operating system, referring URLs, pages viewed, approximate location from IP, and timestamps. Cookies and similar technologies support site operation, authentication, preferences, and aggregate site analytics.

2.3 Customer Data

Customers may send product events, user identifiers, traits, and related metadata via SDKs, APIs (including api.sonicbean.online/v1), or integrations. Content is determined by the customer. We process Customer Data to provide storage, analysis, dashboards, alerts, and exports the customer configures.

2.4 Information from third parties

We may receive information from integrations you connect, payment processors, SSO providers, and public business sources, in accordance with applicable law.

3. How we use information

We use personal information to:

• Provide, operate, maintain, and improve the Sonicbean platform and websites
• Create and manage accounts, authenticate users, and secure our services
• Process transactions, send invoices, and manage subscriptions
• Respond to inquiries, provide customer support, and deliver technical notices
• Send product updates, security alerts, and administrative messages
• Send marketing communications where permitted; you may opt out of non-essential marketing at any time
• Monitor usage, prevent fraud and abuse, and enforce our Terms of Service
• Comply with legal obligations and protect the rights, safety, and property of Sonicbean, our customers, and others
• Recruit and evaluate job applicants

We do not sell personal information. We do not use Customer Data to build advertising profiles for unrelated third parties. Aggregated or de-identified insights that do not identify individuals or a specific customer may be used to improve the service.

4. Legal bases (where applicable)

Where required (for example under the GDPR or UK GDPR for individuals in those regions), we rely on one or more of the following bases: performance of a contract; legitimate interests such as securing and improving our services and communicating with business contacts; consent where we request it; and legal obligation. Customers remain responsible for establishing a lawful basis for Customer Data they submit about end users.

5. How we share information

We may share personal information with:

• Service providers who assist with hosting, infrastructure, email delivery, payment processing, customer support tooling, and security—bound by contractual confidentiality and use restrictions
• Integration partners you explicitly enable (for example Slack, Snowflake, or BigQuery) so data can flow as you configure
• Professional advisors such as lawyers, auditors, and insurers when needed
• Authorities when required by law, legal process, or to protect rights and safety
• Business transfers in connection with a merger, acquisition, financing, or sale of assets, subject to appropriate confidentiality

Workspace administrators control which teammates can access Customer Data inside Sonicbean. We do not share Customer Data with other Sonicbean customers.

6. International transfers

Information may be processed in the regions where we or our service providers operate. Where required, we use appropriate safeguards for cross-border transfers, such as standard contractual clauses or other lawful transfer mechanisms.

7. Data retention

We retain account and billing information for as long as your account is active and as needed to provide the service, resolve disputes, enforce agreements, and meet legal, tax, and accounting requirements. Customer Data retention follows the customer’s plan settings and our agreements with the customer; customers may request deletion subject to technical and legal limitations. Marketing site analytics and logs are retained for limited periods appropriate to security and operational needs.

8. Security

We implement administrative, technical, and physical safeguards designed to protect personal information, including access controls, encryption in transit, and monitoring. No method of transmission or storage is completely secure; we cannot guarantee absolute security. Please use strong passwords, protect API keys, and notify us promptly of any suspected unauthorized access to your account.

9. Your rights and choices

Depending on your location, you may have rights to access, correct, delete, or export personal information; to object to or restrict certain processing; and to withdraw consent where processing is consent-based. Update profile details in account settings, or contact privacy@sonicbean.online. We may verify identity before fulfilling a request. End-user requests about Customer Data are typically directed to the relevant customer.

Opt out of marketing emails via the unsubscribe link; essential service messages are not marketing. Control cookies in browser settings (some cookies are required for core functions). U.S. state residents may have additional rights—email privacy@sonicbean.online with “Privacy Request” in the subject line. We will not discriminate for exercising rights available under law.

10. Children

Sonicbean services are directed to businesses and professionals. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, contact privacy@sonicbean.online and we will take appropriate steps to delete it.

11. Third-party links

Our websites may link to third-party sites or services. We are not responsible for their privacy practices. Review their policies before providing personal information.

12. Changes to this policy

We may update this Privacy Policy from time to time and will change the effective date when we do. Material changes will be posted on this page and, where appropriate, noticed by email or in-product message. Continued use after the effective date constitutes acceptance to the extent permitted by law.

13. Contact us

For privacy questions or requests, contact:

Sonicbean
Email: privacy@sonicbean.online
General: hello@sonicbean.online

Related: Terms of Service